ABOUT US: Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.ORGANISATIONAL COMPLIANCEStudy Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification.We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply ASAP.
Contract type: Full-time, Fixed Term
Location: Singapore.
JOB OVERVIEW
As an Agent Development - Database Management Intern, you will play a key role in maintaining the integrity of our customer database. Your primary responsibilities will include engaging with outbound calls to follow up on inactive accounts, managing follow-up communications via email and follow up calls, recording information in our CRM system, and producing insightful reports based on your activities. Additionally, you will assist with ad hoc tasks assigned by your direct line manager, contributing to various projects and initiatives as needed.
KEY RESPONSIBILITIES
- Outbound Calls: Initiate and manage outbound calls to account owners with inactive accounts to verify and update their information.
- Email Follow-Up: Send follow-up emails to account owners who are unreachable by phone to ensure accurate and up-to-date records.
- CRM Management: Record all interactions and updates accurately in the CRM system, ensuring that all information is current and correct.
- Reporting and Insights: Generate reports and provide insights on call outcomes, email responses, and overall database health to assist in strategic decision-making.
- Ad Hoc Tasks: Support various projects and tasks as assigned by your direct line manager, contributing to the overall efficiency of the team.
EXPERIENCE
- Education: Current student or recent graduate in Business Administration, Marketing, Information Systems, or a related field.
- Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with a variety of stakeholders.
- Attention to Detail: Strong attention to detail with the ability to manage and accurately record large amounts of data.
- Technical Skills: Familiarity with CRM systems and Microsoft Office Suite (Excel, Word, etc.). Experience with database management/ CRM [Salesforce.com] is a plus.
- Organizational Skills: Ability to manage multiple tasks efficiently and meet deadlines in a fast-paced environment.
- Problem-Solving: Strong analytical skills and a proactive approach to identifying and resolving issues.
Kindly note that only shortlisted candidates will be notified.
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