StyleTheory is a fashion technology startup which aims to build every woman’s dream of having an infinite wardrobe. Armed with technology and a revolutionary business model, our subscribers will be able to have access to more than 1000 outfits (and growing) by paying a monthly subscription cost.
With StyleTheory, we believe that every woman will be able to experiment with any style she adores from any designers around the world.
We're looking for an all star, full time English speaking/reading/writing customer experience professionals to join our Singapore Team. If you're a quick thinker and have exceptional people skills, then we want you on the team. This team will be on the front lines working with our users every day and will partner with our Logistics and Product team to improve user experience.
Description
- Interacting with customer using chat systems to understand our target market and find areas of improvement to better serve our customers
- Respond professionally to all messages - Be the first point of contact to handle and resolve customer queries
- Compose thoughtful and accurate messages or customize prepared responses to customer emails.
- Research information and troubleshoot problems using available resources, identify and escalate issues appropriately
- Monitor and control numerous concurrent tasks in tandem
- Proactively and independently work to meet targets and goals
- Will have to work on weekends as part of the 5 days workweek - but able to do so from the comfort of your home!
Requirements
- Fluent in English (written and spoken).
- Well-developed communication, interpersonal and time management skills
- Currently based in Singapore.
- 1 to 3 years of customer servicing experience in hospitality, call centre/contact centre, IT Support, etc1
- Must be available for a regular schedule of 5 days work week (40 hours), able to work on both weekends and public holidays.
- Patience, empathy, and a unique ability to manage stress.
- Ability to work under pressure and adapt quickly to adverse situations.
- Technical aptitude and the ability to pick up new technology quickly.
- Candidates should be proficient in Excel.
- Have a positive attitude, and willingness to roll up their sleeves and get involved, and be extremely organized and detail oriented
Related Job Searches:
- Company:
StyleTheory - Designation:
Customer Experience Junior - Profession:
Customer Service / Communications - Industry:
Retail / eCommerce