About SWAT
SWAT’s unparalleled technology has given us an edge in our expansion efforts. As the Community Happiness Evangelist for SWAT, you will play a key role in actualising our vision to build Asia’s next generation of sustainable urban public transportation.
Community engagement and happiness is a key pillar in our organisation. This means you will be given holistic responsibilities from day one, where you will be able to effect change and build invincibility in all aspects of SWAT’s operations, including but not limited to Driver Management, Routes Configuration, and Product Development Brainstorms.
As a Community Happiness Evangelist, you will be in charge of ensuring smooth operational flow of our fleet, including tech support and driver management. You will work together with the operations team to monitor driver performance and ensure the driver fleet is of the highest calibre.
At SWAT, we believe in having an open and nurturing environment where your mentors and buddies will offer tailored guidance, training and advice to your career. A myriad of opportunities await you, and we cannot wait to see what you can bring to our tables!
The ideal candidate for this role should have interest in building a career in the dynamic tech industry, love working in teams, challenge norms and be open to picking up new skills along the way. He / she should also have a relevant academic qualifications in operations, business or data science. See below for more.
Primary Involvements:
SWAT Rider Community Happiness and Engagement:
- Managing SWAT rider community to solve all their problems and pique happiness index to new highs
- Developing customer scoring metrics in order to measure community happiness and provide an on-the-ground perspective of customers
- Crisis management in extreme cases, being able to calmly inform the customers and advise accordingly
SWAT Driver Community Engagement and Management:
- Handle driver queries and issues during service hours, ensuring issues are resolved promptly
- Ensure all drivers are given suitable routes
- Crisis management in extreme cases, being able to calmly advise the drivers of the next steps
- To ensure smooth flow and minimise disruption of operations
- Other administrative and ad-hoc duties as assigned
On top of this, SWAT will be happy to have you on various job rotations to learn more about our business.
We look forward to hearing from you soon!
Job Requirements
- Excellent communication skills, able to communicate eloquently with drivers and customers over chat as well as phone calls
- Team player needed to be able to hand over operations effectively other executives and to pick up the slack to ensure smooth running of operations
- Fast learner and technologically savvy, able to pick up new monitoring tools quickly
- Cool headed and patent, able to maintain professionalism during times of disputes and resolve issues calmly
- Quick thinker and able to perform under pressure especially during crisis management, to ensure smooth flow of operations
- Independent and self-driven to adapt to requirements of start-up environment
- Able to do shift work and work during odd-hours, to ensure operations are not disrupted during the entire day
- Minimum Diploma from local polytechnics or degree in local universities
- Candidates with no working experience are welcome to apply
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