Sysmex delivers total solutions in the field of clinical laboratory testing, including hematology and urinalysis. In the core field of hematology, Sysmex is the global market leader, occupying the number-one share of the worldwide market. Sysmex is also the number-one supplier of coagulation instrumentation worldwide.
Sysmex Asia Pacific is a market leader in the field of clinical laboratory testing and health information technology products and services supplying to laboratories, hospitals and healthcare organizations.
Proven benefits to laboratories, hospitals and healthcare providers include improved patient clinical services and efficiency advances leading to cost savings, ultimately translating to the delivery of better patient care.
Located at the centre of regional market operations, Singapore is the Sysmex headquarters of the Asia Pacific region.
Key Job Purpose
Participate in the development and co-management of hemostasis strategies for Sysmex in Asia Pacific as well as to support the Sales and Marketing team in achieving the sales/marketing target of Sysmex’s hemostasis business unit annually.
Provide technical assistance, troubleshooting, and training to existing & potential users of Sysmex products and to distribution channels in the region. He/she will have to work closely with local team, corporate team and representatives of distributors to expand business prospects. He/she will be expected to work with our customers in healthcare and research facilities.
Job Responsibilities
1. Product Knowledge
- Responsible to receive/gather in time all information regarding product specifications or modifications of existing products, upgrading or extending existing/new products. This information/s is necessary to strengthen product knowledge so that these can be translated and explained clearly to distributors / customers.
- Keeps up his/her technical knowledge by making suggestions to the management on which continuing education programs may be useful for him/her.
2. Implementation of favorable conditions to support sales/marketing target achievement
- Conducts application and theoretical training for the representatives of the different distributors in the region.
- Provides end-user training, as and when necessary
- Develops to strengthen the product knowledge of distributors (Eg. Training manual, etc)
- Handles product-related complaints and other application issues and provides excellent assistance for troubleshooting purpose/s.
- Maintains regular communication and continuous contact with all the subsidiaries & distributors.
3. Reporting
- Prepares and submits a monthly activity report to the Supervisor. This report includes activities done in the past month, issue resolved and to resolve, and plan of action for the next 2 months. This monthly report is to be submitted regularly within the 2 workings days of the succeeding month.
- After every business trip, prepares and submit a trip reports to supervisor and country area manager indicating the activities done, recommended action/s, person/s responsible, and other important information which management ought to know. Once prepared, he/she is responsible to ensure that these recommended actions are disseminated to the people concerned for proper implementation. Outcome of the said action/s should be followed up by him/her.
Job Requirements
- Diploma in Medical Technology or equivalent with 5 years in Medical Technology practice
- PC literate (Excel, Words, Power Point)
- Maintains at all times the highest standards of professional and personal conduct, in thoughts, in words, & in actions,
- Able to travel between 20% - 40% per year
- May need to work after office hours occasionally
- Strictly Singapore / Singapore Permanent Resident
Related Job Searches:
- Company:
Sysmex Asia Pacific Pte Ltd - Designation:
Application Specialist (Coagulation) - Profession:
Sciences / Laboratory / R&D - Industry:
Healthcare / Fitness / Sports - Location:
Geylang