Sysmex delivers total solutions in the field of clinical laboratory testing, including hematology and urinalysis. In the core field of hematology, Sysmex is the global market leader, occupying the number-one share of the worldwide market. Sysmex is also the number-one supplier of coagulation instrumentation worldwide.
Sysmex Asia Pacific is a market leader in the field of clinical laboratory testing and health information technology products and services supplying to laboratories, hospitals and healthcare organizations.
Proven benefits to laboratories, hospitals and healthcare providers include improved patient clinical services and efficiency advances leading to cost savings, ultimately translating to the delivery of better patient care.
Located at the centre of regional market operations, Singapore is the Sysmex headquarters of the Asia Pacific region.
Key Job Purpose
Engineer for Sysmex products for local market (SG). Responsible for all preventive and corrective support functions necessary to ensure high level of customer satisfaction with Sysmex’s range of products.
Job Responsibilities
- Planning of corrective and preventive action visits for Sysmex’s Singapore customers
- Provide technical support to local (SG) customers as needed to ensure customer needs are met
- Adhere to procedures and processes to ensure department’s KPI are met
- Report issues and customer feedbacks to his supervisor or regional support team on a monthly basis
- Manage key accounts that are being assigned
- Review and maintain spare parts in own c-location needed to support local operations
- Provide 24hrs standby for local customers on a weekly rotational basis
- Any other matter as request by team leader
Job Requirements
- Degree or Diploma in Biomedical / Mechatronics / Electronics Engineering or equivalent
- Minimum 3-5 years or more of relevant field service experience in In Vitro Diagnostics or medical devices
- Experience in handling of Hematology, Coagulation, Urinalysis products an added advantage
- Prefer to have experience in handling medical devices including troubleshooting and servicing
- Must be PC literate and able to provide technical support for IT products
- Competence in interactive communication, problem solving and decision making
- Excellent analytical and troubleshooting skills with ability to communicate complex technical/clinical content in an easy to understand manner
- Conduct with professionalism with strong interpersonal skills and customer focused
- Positive working attitude with a sense of urgency and result oriented
- Able to work independently as well as an effective team player• Work location: Eunos• Working hours: Monday to Friday (9am to 5:45pm)
- Strictly Singapore / Singapore Permanent Resident
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- Company:
Sysmex Asia Pacific Pte Ltd - Designation:
Field Service Engineer - Profession:
Engineering - Industry:
Healthcare / Fitness / Sports - Location:
Geylang