TaFF (Textile and Fashion Federation) is the official association for the textile and fashion industry in Singapore, and plays an active role in supporting and developing the industry by positioning Singapore as an innovative fashion hub with a focus in three key areas: Technology & Innovation, Sustainability, and Asian Craftsmanship.
TaFF operates The Cocoon Space, a creative co-work and event space located in the heart of Orchard Road. The Cocoon Space is housed on Level 2 and rooftop of Design Orchard.
The Cocoon Space Customer Service Executive / Senior Executive
In this role, your primary focus will be on three key areas: Customer Service Operations & Hospitality and Events Support
Operations
- Ensure cleanliness of common spaces, pantry and work spaces
- Address day to day issues, including coordinating and managing members’ needs
- Managing and purchasing pantry and stationery needs
- Support the Customer Service Manager in conducting periodic review and revision of TCS documents
Hospitality
- Develop relationships with members and proactively gather information on their needs
- Support members’ needs and requests
- Ensure a gracious arrival experience for all members and prospective members
- Recommend best practices to the Customer Service Manager in terms of member experience, sales, hospitality, events and training
Events Support
Support the Customer Service Manager in managing all service requests for site repairs, maintenance, Events Set up and projects including:
- Troubleshooting simple IT solution such as projectors and sound systems
- Managing expectations and ensuring timely completion of Events
Qualifications
- Diploma/Degree or equivalent
- 2+ years’ experience in operations, ideally in a co work, hospitality or retail setting
- 5 Day Work Week, but you may be scheduled for a Weekend duty when there is an event
- Financial literacy and business operations experience is a plus
- Excellent interpersonal and networking skills
- Strong verbal and written communication skills
- Strong organisation skills with the ability to multitask projects through from start to finish
- Passion and understanding for entrepreneurial fashion businesses
- Flexibility to think outside the box
- You love working with people
Related Job Searches:
- Company:
TaFF - Designation:
Customer Service Executive / Senior Executive - Profession:
Customer Service / Communications - Industry:
Design, Retail / eCommerce - Location:
Bukit Merah