Takayama – F&B Captain

RESPONSIBILITIES

• Manage reservations and hosting of guests at the restaurant, ensuring table allocations maximize seating capacity
• Be well equipped with the products and services the restaurant provides to assist and address guest queries
• Welcome guests to the restaurant and escort them to their private room, counter, or table seats
• Assist guests with their baggage whenever possible
• Able to explain and recommend food, wine and sake selections according to guest requests and requirements, such as preparation methods, ingredients used, portion size and presentation, etc
• General knowledge about food allergies, dietary restriction, common brands of beverages to facilitate smooth recommendations to guests
• Gather feedback from guests about their experiences
• Ensure that strict hygiene and cleanliness standards are constantly and consistently upheld and adhered to in the restaurant, as well as excellent upkeep of personal grooming
• Responsible for the compliance of all health, safety, and food hygiene legislation
• Be service oriented, uphold quality, sincere, intimate customer relations service
• Any other duties as assigned by Management

Qualifications

REQUIREMENTS

• Minimum 1 year of relevant customer service experience, preferably in similar environment
• Strong mental capacity to learn, take demands and multi-task
• Holds critically high hygiene and safety standards
• Takes initiative and a great team player
• Willingness to work shift hours, weekends, and public holidays