Our parent company, Hello Group Inc (NASDAQ: MOMO) has expanded to include a diverse collection of apps designed to meet every social need, and we've ventured into media and film production, among other socially-driven initiatives. Noteworthy apps include Momo, TanTan, Soulchill, Hertz, Duidui, and Tietie. Looking forward, we are committed to innovating and continuing our mission to make the world a friendlier and more vibrant place.
The brand new TanTan Tribe offers a unique dating experience that begins with friendship and focuses on helping individuals recognize red flags. We believe that genuine friendships with clear expectations are the foundation of the best relationships.
We aim to help users identify red flags and connect with compatible profiles, leading to healthier and more fulfilling relationships. This also helps alleviate dating fatigue!
About TanTan Tribe:
TanTan Tribe is the international version of TanTan, a leading social networking app. We focus on creating genuine connections through unique experiences. As we expand globally, we’re seeking dynamic individuals to help grow our community and ensure our users have a seamless experience.
Position Overview:
As a Customer Success Intern at TanTan Tribe, you will play a crucial role in ensuring our users have an exceptional experience. You will work closely with the Customer Success and Support teams to address user inquiries, improve user satisfaction, and help build long-lasting relationships with our community. This is a unique opportunity to gain hands-on experience in a fast-growing tech company with a global reach.
Key Responsibilities:
- User Support: Assist with handling user inquiries and issues through email, chat, and social media channels.
- Onboarding Assistance: Help new users navigate the app, understand key features, and provide onboarding support to enhance their experience.
- Feedback Collection: Gather feedback from users to identify common challenges, opportunities for improvement, and areas of success.
- Cross-functional Collaboration: Collaborate with product, marketing, and support teams to ensure consistent communication and alignment on user needs.
- User Retention: Assist in developing and implementing strategies to increase user retention and satisfaction.
- Data Analysis: Monitor user success metrics, track performance, and create reports to highlight key trends and insights.
- Content Creation: Contribute to user guides, FAQs, and other customer support content to help users make the most of TanTan Tribe.
- Event Support: Provide support for community events, webinars, and other user engagement activities.
Qualifications:
- Currently pursuing or recently completed a Certificate, Diploma, Degree in Business, Communications, Marketing, or a related field.
- Strong communication and interpersonal skills.
- Passionate about customer success and user experience.
- Ability to work in a fast-paced environment and adapt quickly to changes.
- Analytical mindset with attention to detail.
- Proficiency in MS Office, Google Suite, and basic data analysis tools.
- Prior internship or work experience in customer support or success is a plus.
- Multilingual abilities, especially in English and any SEA language, are a bonus.
What You’ll Gain:
- Hands-on experience in customer success within a global tech company.
- Opportunity to work with a diverse and dynamic team.
- Exposure to international markets and user behavior.
- Career development through mentorship and professional networking.
Related Job Searches:
- Company:
TanTan Tribe - Designation:
Customer Success Intern - Profession:
Customer Service / Communications - Industry:
Computer and IT - Location:
Tanjong Pagar