Taxi Baby Co. – Operations Support Specialist

This role is a full time position based in Bukit Merah. The two primary duties are:

1. Customer service (80%)
2. Order fulfilment (20%)

Customer service duties:

1. Respond to or appropriately delegate customer enquiries (email, phone, Whatsapp, in-person and Facebook); this will require a lot of work to get up to speed on our products and services
2. Assist customers to trouble-shoot problems with orders (payment, delivery, warranty)
3. Assist customers to make in-store purchases
4. Liaise with existing wholesale customers
5. Assist at pop-up stores and events (sometimes on the weekend)
6. Follow up wholesale customers with overdue invoices

Order fulfilment duties:

1. Process daily orders online (using web interfaces in Shopify, Lazada, Qoo10, Redmart, and TradeGecko)
2. Pick and pack daily orders (ideally be in the office between 5-6pm, but we can be flexible for the right candidate)
3. Arrange courier pick-ups for deliveries

Skills, work experience and qualifications:

We will teach you all the processes and programs required to do this job. You don’t need formal qualifications or relevant work experience. You do need:

1. Attention to detail, with minimal mistakes when completing repetitive tasks.
2. Computer literacy; 80% of your daily tasks will be completed on a computer.
3. Good phone manner; being comfortable and easily understood when talking to customers (with both local and foreign accents) on the phone in English.
4. Very good written English.
5. Excellent task follow-through; when you’re given a task, make sure it gets done without being reminded, or update your manager on the status if it is taking longer than expected.
6. Enthusiasm for working in a small, fun, dynamic team.

Other important details:

1. Work hours are 9am to 6pm Monday to Friday, plus an average of two weekend days per month. You are also expected to answer phone calls and Whatsapp messages from 8am to 9pm 7 days a week (we will give you a work handphone for this).
2. We’d like someone to start work by 8 October 2018, but the sooner the better.
3. We cannot issue work permits or employment passes. Please only apply if you have rights to work in Singapore. DP holders are very welcome to apply (we can issue LOCs).
4. Offered salary and benefits will be based on the abilities of the successful candidate.
5. Kindly note that only shortlisted candidates will be notified.