Tessaract Technologies Private Limited – Client Success and Marketing Intern

We are looking for great individuals who want to be part of a fast growing technology company. As a Client Success & Marketing intern, you will provide a helping hand to our customers as they go about the adoption of our platform, and help in the curation and creation of digital content for tessaract.io. We’re on the lookout for the ability to exchange ideas, thrive in a startup environment, and of course, a desire to do great things as a team!

Responsibilities:

• Develop deep knowledge of tessaract.io

• Contribute to client success and engagement by responding to customer queries, and helping them with specific features- online or by phone, and identify customer needs. 

• Liaise with team members to find the best solutions to reported faults and customers’ questions

• Maintain a helpful and professional manner at all times, keeping composure.

• Draft up, format, and review digital posts/articles on new products or events that the company is involved in

• Draft and proofread helpdesk articles.

• Support the Client Success team with client engagement activities

• Work together with the team to draft content or execute marketing strategies; this includes coordinating schedules or interviews with collaborators 

Skills and pre-requisites

• A strong command of English, both written and spoken, with good communication skills

• Confidence in speaking in-front of upper management / senior members of an organisation, including but not limited to, judges, managing partners, and general counsels;

• A firm understanding of requirements surrounding different social media platforms, including but not limited to, LinkedIn, Facebook, Instagram, Twitter;

• Attention to detail;

• Adapt quickly to changing priorities and customer needs

• A degree/ diploma (or one in progress) in a relevant field would be a plus

• And eager to learn!