Thakral One, headquartered in Singapore, is a technology consulting and services company focused on core business applications, banking solutions, digital technologies and data analytics.
We do not own our own software. We are focused on building consulting and delivery capabilities around leading global technologies. We draw on our specialized functional, technical and industry experts and our data scientists to design methodologies, optimize processes and infuse global know-how into each unique engagement.
Thakral One was founded in 1997, and our current footprint covers 15 markets across Asia Pacific and the Middle East (local offices). We are parented and supported by the 117-year old Thakral Group - among Singapore’s largest home-grown conglomerates with interests in real estate, technology, consumer products, and lifestyle services.
IT Helpdesk Support (Level 1 & 2)
Job Description
- Serve as the first point of contact for users seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
Requirements
- Experience in MS/OS installation; Apps OS Installation
- Support IT User needs
- Experience in AD Administration
- Experience in MS Office 365
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- Company:
Thakral One Pte Ltd - Designation:
IT Helpdesk Support - Profession:
IT / Information Technology - Industry:
Computer and IT - Location:
Singapore River