The Ascott Limited (Ascott) is a Singapore company that has grown to be one of the leading international lodging owner-operators. Ascott's portfolio spans more than 200 cities across over 30 countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa and the USA.
Ascott has more than 76,000 operating units and over 57,000 units under development, making a total of more than 133,000 units in over 800 properties.
The company’s serviced apartment, coliving and hotel brands include Ascott The Residence, The Crest Collection, Somerset, Quest, Citadines, lyf, Préférence, Vertu, Harris, Citadines Connect, Fox, Yello, Fox Lite and POP!.
Ascott’s loyalty programme, Ascott Star Rewards, offers exclusive benefits to its members when they book directly with Ascott for their stays at its participating properties.
Ascott, a wholly owned subsidiary of CapitaLand Investment, pioneered Asia Pacific’s first international-class serviced apartment with the opening of The Ascott Singapore in 1984. Today, the company boasts over 30 years of industry track record and award-winning brands that enjoy recognition worldwide.
Responsibilities
- Administer the global staff recognition awards, working with cluster HR partners.
- Plan, develop and execute relevant service campaigns/initiatives (e.g. Ascott Moments Week) to drive and build branded service culture
- Review and update current standards and guidelines
- Manage customer feedback via CR mailbox and ECMS.
- Provide administrative support for POP properties (ECMS/GSS and ReviewPro ORM systems)
- Other ad-hoc duties where required
Requirements
- Preferably a degree in Marketing Communications or Business or Sociology (with exposure to data analytics)
- A passion/heart for service
- Excellent verbal and written communications skills
- Ability to multitask in a fast-paced environment
- Ability to work independently and in teams
- Proficient Microsoft Excel and Microsoft PowerPoint skills
- Exposure to data analytics will be an advantage
- Preferably able to commit to a full time internship for 6 months.
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