The first luxury heritage lifestyle destination in the city-state's downtown Civic District, developed by Singapore-based, Perennial Real Estate Holdings Limited. The hotel itself is an art deco jewel located in the restored Capitol Building and Stamford House, with 157 guest rooms and suites.
Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.
For more information, visit https://www.kempinski.com/en/singapore/the-capitol-singapore/
Main Responsibilties
- Check in and check out procedures in a friendly and caring manner according to the Kempinski and Leading Quality Assurance (LQA) Standards.
- Ensure that LQA results are above 85%.
- Upon check in, register guest and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards.
- Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle.
- Coordinate room status updates with the housekeeping department by notifying them of late check outs, early check ins and special requests.
- Possess a working knowledge of the room reservation procedures.
- Additional responsibilities and tasks can be added at any time according to the needs of the business and hotel.
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The Capitol Kempinski Hotel Singapore - Designation:
Front Office Intern - Profession:
Customer Service / Communications - Industry:
Hotel and Accommodation Services - Location:
Downtown Core