The Goat Agency Singapore – Account Manager

Account management sits at the heart of the agency and in this role, you will work closely with every department, including business development, strategy, insights, paid media, campaigns, finance and operations. You are passionate about the work you do and this extends to the high standards that you take pride in, and in the relationships that you form with both your clients and your co-workers. As you are a critical team player, it is important that you bear people skills that will be combined with excellent communication and project management skills. 

Your responsibilities will include:

• Working with clients to gain a thorough understanding of their business and objectives, translating this into a client briefing form and ensuring that all requirements are reflected in influencer selection and throughout the content creation process.

• Oversight of multiple campaigns simultaneously, liaising across the teams to constantly stay up-to-date on the progress of each campaign and flagging any concerns or potential issues to the team as soon as possible, alongside suggested solutions.

• Sharing clear and thorough updates and reporting with clients regularly over email, video calls and meetings, while providing recommendations and expertise at every stage of the campaign. 

• Presenting clearly and articulating confidently to key stakeholders in pitches, kick-off meetings and post-campaign analysis meetings. 

• Continual forward-thinking and proactive ideation of additional activity that Goat could propose to clients, based on a detailed knowledge of their business, objectives and upcoming focuses. 

• Building trusted relationships with clients, leading to repeat business in the long-term. 

• Being a huge advocate of the culture we represent as you are a front-facing representative of the agency

Required skills and experience to apply:

• 3+ years of experience working for a brand or in a client servicing role at an agency, dealing with high-profile and sophisticated clients

• Experience pitching and selling ideas to clients, and ability to present confidently to stakeholders at all levels. 

• Passion for influencer marketing, an understanding of paid social campaigns and evolving knowledge of industry developments.

• Exceptional organisation and project management skills, coupled with the ability to independently manage multiple campaigns to an extremely high standard, in a fast-paced environment; adhering to deadlines while always maintaining an eye for detail.

• Ability to stay calm under pressure and deal with problems in a logical and efficient way.

• Excellent communication skills and the ability to tailor communication and build relationships with stakeholders at all levels, both internally and externally. 

• Demonstrable experience delegating and prioritising an ever-changing workload.

Company Culture and Benefits: 

• Regular global and team training sessions

• $200 grant to make your working from home set up comfortable

• Remote working