The Great Room (Hong Kong) Ltd – Member Relations Officer

What will you do

Be the Supportive Office Expert

• Ensure the office is maintained in a clean and defect free condition at all times, by conducting daily walkthroughs of the office to identify areas for improvement and maintenance
• Support the preparation of members’ move-in and move-out schedules to minimize issues, and ensure a warm welcome and fond farewell
• Support the Centre Manager in making strategic decisions regarding the operational and sales performance of the office
• Support the Centre Manager to develop best practices and process improvement to benefit service efficiency and members’ experience
• Develop strong rapports with members, and proactively gather company details and members’ preferences to enhance service delivery and sales experience
• Ensure a warm welcome and fond farewell for all members and visitors to the office

And in line with your specialisation:

Operations

• Manage the concierge, and all calls and emails coming in through the office
• Work with our selected IT, F&B and Housekeeping vendors to ensure our inventory, events and office needs are catered to in a timely manner
• Work on community initiatives and programs to develop connections and network among members, including member introductions, event support, email and print communications
• Encourage participation and use of our members’ platform and network portal
• Key card management for access cards to the building and the office, ensuring utmost security
• Manage members and office mail and packages

Sales

• Conduct office tours and upsell space to prospective members according to their needs
• Research and identify the needs of prospective and existing members, and develop personalised sales pitches and solutions to meet their needs
• Ensure all follow-up and communications are responded to professionally and within the timeframe given as per company standards
• Refer prospective or existing members to other offices based on their specific needs
• Support Centre Manager to develop and implement lead generation and sales conversion strategies to maintain 100% occupancy
• Connect with local organisations and attend networking events to promote the office and the brand, and identify potential members
• Prepare daily and weekly overviews of prospective members as part of the sales report; share this information during office meetings

Events

• Coordinate set-up and breakdown of events, including vendor management, ordering of F&B
• Ensure the client representative of the event is given the utmost support to warrant a successful event
• Conduct tours to upsell the office for prospective events
• Ensure all follow-up and communication are responded to professionally and within the timeframe given as per company standards
• Send out weekly event orders to the team
• Be the host of The Great Room’s signature events to enhance the community bonding experience (e.g. hosting of Monday Breakfast Club with Centre Manager)
• Lead The Great Room’s quarterly community activity to provide a quality experience for all our members
• Management of meeting rooms, including upselling of F&B consumption

Who you are

• Great organisational skills with the ability to multi-task
• Demonstrate integrity, responsibility, and good work ethics
• Strong verbal and written communication skills
• Proficient in basic computer skills including Microsoft Word, Excel, and PowerPoint
• Proven objection handling, prospecting and negotiation skills.
• Strong organisational skills, including the ability to prioritise, multi-task, delegate and work effectively with minimal supervision.
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
• Reliable, focused, and detail-oriented
• Self-directed with a high level of initiative and a ‘can do’ attitude
• Finds it easy to bridge corporate and start-up culture

What you’ll receive

• Competitive remuneration
• 5 days work week (though there may be occasions where you will be required to work on weekends due to Events etc.)
• Annual Leaves & Public Holidays
• Birthday Leave to celebrate your birthday
• Monthly Mobile Allowance
• Reimbursements for business related trips
• Flexible Benefit (for medical and other approved wellness, healthcare activities etc.)

It’s all work, it’s all play

The Great Room provides hospitality-inspired working environments for a community of liked minded high-value entrepreneurs, leading corporates, and ‘grown-up’ start-ups. The Great Room’s vibrant co-working spaces are growing across Asia Pacific, and will have a presence in Singapore, Bangkok and Hong Kong in 2019.