The Immigration People is among the fastest-growing Singapore inbound immigration firms. Join our young, fun, and welcoming family - a company with plenty of opportunities for you to develop your skills and knowledge not only in the Singapore inbound immigration aspects but also to grow professionally to advance your career. We were awarded the best startup in 2020 by ‘The SME 100 Awards’ and the winner of ‘The Fast Enterprise Award Category 2021’ by Asia Pacific Enterprise Awards (APEA). TIP is a true rising star in the industry. We are looking to groom and work with local talent so if you have what it takes, sign up to be a part of our superstar team today!
Documents Controller is an individual contributor reporting to the team lead. The responsibilities include day-to-day liaison with clients and internal stakeholders at all levels, under the supervision of the team lead. The incumbent will be exposed to a full range of Singapore immigration work, in particular, the filing of Permanent Residence (PR) and Citizenship applications. This role is responsible for developing and maintaining a strong knowledge of Singapore inbound immigration regulations and policies. The individual must also be able to effectively use this knowledge to offer high quality, customized and personalized service to every single client of the company. This role may lead to positions of increasing responsibilities and exposure with attractive remuneration packages.
KEY RESPONSIBILITIES
- Manages the day-to-day correspondences with clients and key stakeholders with regard to their Singapore immigration application processes
- Organizes, drafts and reviews immigration application packages
- Files error-free Long Term Visit Pass (LTVP), Permanent Residence (PR) and Citizenship applications to the Immigration & Checkpoints Authority (ICA)
- Liaises with various government agencies (MOM / ICA / EDB / etc.) on progresses / delays, whenever and/or whichever required
- Liaises with Third-Party Vendors to support the client with translation and notarization etc.
- To be the go-to for every allocated client throughout their entire application process from a compilation of documents to completion of formalities, mainly but not limited to: Pre, post submission and/or post results
- Research the latest information with regard to Singapore immigration matters
- Liaises with clients for collection of documents or handing over of their application packages
- Manages clients and documents databases
- Meets monthly KPIs set by the Management
- Assists with any other general administrative work
QUALIFICATIONS & EXPERIENCE
- Diploma / Advanced / Higher / Graduate Diploma in any field
- Proven experience in a related Government agency, i.e., Immigration & Checkpoints Authority (ICA) or Ministry of Manpower (MOM), or in a document procurement and/or immigration application business, handling a broad clientele range
- Able work systematically within given deadlines
- Able to be independent and set priorities for tasks, taking into consideration client delivery expectations and client service standards
- Naturally meticulous with ability to produce concise, well-organized documents with excellent writing skills
- Able to effectively translate clients’ viewpoints and/or requests into articulate and sound documents within ICA’s reviewing standards
- Language skills: Fluency in English and Mother Tongue, other languages are advantageous
- Writing skills: Fluent in English (in particular, the ability to craft personalized cover letters and/or testimonial drafts for clients based on information provided)
- Required computer skills: Microsoft Office, Adobe PDF
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- Company:
The Immigration People - Designation:
Documents Controller (Immigration) - Profession:
Consulting - Industry:
Consultancy - Location:
Downtown Core