The Immigration People is a multi-award winning Singapore based immigration firm. Join our young and fun family, a company with plenty of opportunities for you to develop your skills and knowledge in the inbound Singapore immigration aspects, but also as to grow professionally to advance your career. We are looking to groom local talent with strong desire to excel within a client delivery role within Singapore visas and immigration services. Be a part of our growing team today!
Documents Controller is an individual contributor reporting directly to the direct reporting supervisor. The responsibilities include day-to-day liaison with clients and internal stakeholders at all levels, under the supervision of the direct reporting supervisor. The incumbent will be exposed to full range of Singapore immigration work, especially on filing Permanent Residence (PR), Citizenship and work pass applications. This role is responsible for developing and maintaining a strong knowledge of the Singapore inbound immigration regulations and policies, and are able to effectively use this knowledge to offer a high quality service adapted to our clients’ needs. This role can lead to positions of increasing responsibilities and satisfaction.
KEY RESPONSIBILITIES
• Manages the day-to-day relationship with clients and key stakeholders in their Singapore immigration application processes
• Organizes, drafts, reviews and prepares immigration application packages
• File work pass (work permit / S Pass / Employment Pass / Personalised Employment Pass / ONE Pass / Entrepreneur Pass) applications to the Ministry of Manpower (MOM)
• File Long Term Visit Pass (LTVP), Permanent Residence (PR) and Citizenship applications to the Immigration & Checkpoints Authority (ICA)
• Liaises with various government agencies (MOM / ICA / EDB / etc.) on progress /delays / hiccups, whenever required
• Liaises with Third Party Vendors for education verification, translations and notarisation for clients' documents, whenever required
• Supports clients’ queries during preparation of documents, processing of application and post-outcome of application, through gaining intimate knowledge of each case
• Liaises with clients for collection of documents or handing over of their application packages
• Assist in any other general administrative work
• Manages clients and documents databases
• Meeting monthly KPIs set by the Management
• Updates and prepares reports for Management
QUALIFICATIONS & EXPERIENCE
• Diploma / Advanced / Higher / Graduate Diploma in any field
• Proven experience in a related Government agency, i.e., Immigration & Checkpoints Authority (ICA) or Ministry of Manpower (MOM), or in a document procurement and immigration application business, handling a broad clientele range (preferred)
• Able to plan workload often with deadlines, able to meet deadlines and priorities for own work, taking into client delivery expectations and client service standards
• Self-starter with great attention to detail
• Ability to produce clear, well-organized documents with excellent written communication skills and able to effectively express oneself verbally in an articulate manner
• Language skills: Fluency in English and Mother Tongue, other languages are advantageous
• Required computer skills: Microsoft Office, Adobe PDF
• Singapore Citizens / Permanent Residents only
BENEFITS
• Yearly appraisal-linked increment
• Regular medical and leave benefits in accordance to years of experience
• Birthday leave
• Career progression in accordance to individual’s potential
• AWS and Performance Bonus
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- Company:
The Immigration People Pte Ltd - Designation:
Documents Controller - Profession:
Professional Services - Industry:
Consultancy - Location:
Tanjong Pagar