Headquartered in Singapore, The Learning Lab (“TLL”) is a leading education platform in Southeast Asia, and the #1 market leader in Singapore’s premium tuition and enrichment sector.
TLL’s year-round, after-school programmes are underpinned by a proprietary and research-backed curriculum, as well as best-in-class teacher training and recruitment, both designed to stimulate students’ natural curiosity, self-aware participation and critical thinking.
Having been chiefly an offline provider for most of the 20 years since its founding, TLL has, in recent years, successfully enhanced its online capabilities, which now support hybrid learning and already offer a scalable and digitally-delivered product to ASEAN markets and expatriates. This in turn lays the foundation for TLL’s other EdTech initiatives with high growth potential.
Customer Experience Representative 客户体验大使 (Part-time)
1. Customer Service:
- Respond to inquiries through various platforms like Xiaohongshu, WeChat, Email and Whatsapp providing accurate information about our student enrichment services.
- Assist with questions concerning class schedules, tuition fees, and program details for the programme. Help to redirect other programme-related queries to the relevant channels.
- Uphold a positive, empathetic, and professional demeanor when interacting with customers.
- Record customer interactions and follow up to ensure that appropriate actions were taken. This includes guiding users to submit lead forms for the enrolment team.
- Manage and resolve customer feedback or complaints in a courteous and efficient manner.
2. Follow-Up Enquiries:
- Monitor and follow up on inquiries from potential and current students to ensure they are satisfied with the services provided.
- Provide updates and information regarding tuition programs
- Maintain detailed records of customer interactions and follow-up actions in the CRM system.
- Identify and escalate priority issues as required.
Requirements:
- Experience with customer service channels such as Xiaohongshu and WeChat.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Ability to work independently and manage time effectively.
- Required language(s): This role is expected to communicate to English or Mandarin speaking customers. Knowledge of English/Mandarin is essential.
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- Company:
The Learninglab Education Centre - Designation:
Customer Experience Representative 客户体验大使 - Profession:
Customer Service / Communications - Industry:
Early Childhood Care and Education - Location:
Novena