The Learninglab Education Centre – Customer Service Ambassador

Company
The Learninglab Education Centre
thelearninglab.com.sg
Designation
Customer Service Ambassador
Date Listed
09 Jul 2024
Job Type
Entry Level / Junior Executive
Free/ProjPart/TempIntern/TS
Job Period
Flexible Start - Dec 2024
Profession
Customer Service / Communications
Industry
Early Childhood Care and Education
Location Name
Jurong East Street 12, Jurong East MRT Station (NS1/EW24), Singapore
Address
10 Jurong East Street 12, Singapore 609690
Map
Allowance / Remuneration
$1,800 - 2,200 monthly
Company Profile

Headquartered in Singapore, The Learning Lab (“TLL”) is a leading education platform in Southeast Asia, and the #1 market leader in Singapore’s premium tuition and enrichment sector.

TLL’s year-round, after-school programmes are underpinned by a proprietary and research-backed curriculum, as well as best-in-class teacher training and recruitment, both designed to stimulate students’ natural curiosity, self-aware participation and critical thinking.

Having been chiefly an offline provider for most of the 20 years since its founding, TLL has, in recent years, successfully enhanced its online capabilities, which now support hybrid learning and already offer a scalable and digitally-delivered product to ASEAN markets and expatriates. This in turn lays the foundation for TLL’s other EdTech initiatives with high growth potential.

Job Description
  • Will be trained to acquire a strong working knowledge of the organisation’s programmes, services, and processes.
  • Ability to deliver a professional and high-quality service experience in a customer-facing role.
  • Identify customers’ needs and have them assessed to maintain a continuous high level of customer service delivery and satisfaction.
  • Taking ownership of customers’ problems and follow through effectively and efficiently to resolution within the SLAs.
  • Maintain close liaison with all other departments to have a good understanding of the operational flow and ensure a seamless client experience.
  • Perform any other duties and responsibilities as and when assigned by Management.
  • Expected to work shift hours and on weekends (3 weekdays and 2 weekends).
  • Being effectively bilingual would be a strong advantage.
  • Able to work in a fast-paced environment.
  • Possesses emotional maturity and passion for customer service.
  • Outgoing personality with a professional disposition.
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