The Lo & Behold Group is a hospitality company that creates, owns and operates a series of timeless, thoughtful concepts, each with a unique story and a distinct perspective on the cultural-culinary landscape of the time. While each has a language of its own, the properties are united by a carefully considered sense of place, purpose, pioneering design and above all, a commitment to the most awesome experiences for all who walk through our doors - employees, partners and customers alike.
We are looking for a service-driven leader to fill the role of Supervisor for our establishments. Overseeing the service team, the role requires the individual to maintain the highest customer service standards during the service, while ensuring that procedures and protocols are fully followed. Strong leadership and mentoring skills are critical to drive the team effectively and efficiently through service.
Supervisor
You’ll be in-charge of:
- Leading service operations
- Building and maintaining relationships with guests
- Order taking and menu description
- Up-selling products based on your extensive product knowledge
- Assuring outlet setup is complete and walkthrough is done before shift
- Assuring sufficient cash float before operations
- Supervising a team of captains
- Maintaining guest satisfaction levels by being proactive in service/bar operations
- Improving procedures and systems
- Conducting basic training and ensure SOPs are adhered to
Qualifications
We are looking for someone who is:
- Driven and organised
- Well-groomed and possesses good communication skills
- A team player and a role model
- Eager to learn and has a passion in customer service
- Proficient in cashiering duties
Related Job Searches:
- Company:
The Lo & Behold Group - Designation:
Restaurant Supervisor (Formal Dining) - Profession:
Food Services / F&B - Industry:
Hotel and Accommodation Services