Oddle is a Singapore-based startup that provides a smart online ordering system that enables F&B business owners to manage their own take-away orders and grow their business. Since our platform launched in 2014, Oddle is heating up the food delivery space, with over USD13 million worth of orders transacted!
Unlike marketplaces, Oddle is a cloud-based, e-commerce and orders management solution which caters specifically to the operations of F&B businesses. Our solution is a unified, all-in-one online ordering system which funnels all orders to designated restaurants.
After 3 years, today, more than 1400 restaurants are our happy customers! Our 60-strong team is still growing as we dream even bigger, scaling across the region. As we strive to make Oddle the right fit for all, we want to empower all F&B players to take control of their business through an all-in-one, integrated and cost-effective solution.
Find out more about our team at https://oddle.me/our-story
About this Internship:
Customer Success is one of the key functions to drive growth for our business. The team aims to optimise customers' satisfaction and retention, by helping them derive maximum value from the Oddle solution that will help in growing their business. As Oddle's frontline heroes, you will also be battling daily to ensure our users get the best experience in building personal connections through various means and channels.
We seek talented interns who understand what it means to delight a customer and engage our clientele and guide them to success through education, deployment and adoption, which subsequently drive business results.
This will be a regional internship role serving our clients based in Singapore, Malaysia, Hong Kong and Taiwan.
What you will do:
- Assist in getting the merchants onboard, which includes system deployment and providing training for the merchants
- Guide the merchants in using the Oddle solution and consult them to improve their sales performance
- Represent the merchants by surfacing concerns and ideas from the ground during internal discussions with the internal teams, to advise which features and bug fixes should be prioritized for product development
- Communicate all technical issues and reports effectively between the Customer Success, Sales and Engineering teams at a global level
- Respond daily to customer support emails, tickets, chats and phone calls
- Estimate, prioritize, plan, and coordinate testing activities with internal and external users
What you will need:
- Strong command of English and Mandarin to support Mandarin speaking clients
- Outstanding problem solving and coordination skills
- Excellent communication and interpersonal skills, both written and verbally. It comes naturally for you to talk and engage with people.
- Highly self-motivated and self-driven with the ability to learn fast and think on feet
- Tech-savvy is an advantage. You might have no experience with technical tools, but you can pick it up as if you own it.
- Start Date: August/September 2017 (3-6 months)
- Candidates should already have proper visa to work in Singapore.
- We regret to inform that we are unable to sponsor work pass for overseas candidates
If you are hungry for learning and looking for tremendous growth opportunities with us, we would love to speak with you soon! Drop in your resume now!
Related Job Searches:
- Company:
The Oddle Company - Designation:
Regional Customer Success Intern - Profession:
General Management - Industry:
Computer and IT