Thye Hua Kwan Moral Charities – Executive, IT Onboarding and Training

The IT Onboarding and Training Executive is responsible for ensuring that new employees are efficiently onboarded into the company's IT environment and are adequately trained to utilize the necessary tools and technologies. This role involves the development and execution of onboarding programs, training materials, and continuous support to ensure all employees are well-equipped to perform their duties. You will work closely with the Infrastructure & Network Team and Cybersecurity Team to support the transition of new employees at THKMC. He/she is expected to have sound knowledge in ITIL Service Management.

Key Responsibilities

Onboarding New Employees:

• Develop and manage the IT onboarding process for new hires.
• Coordinate with HR and department managers to schedule onboarding sessions.
• Ensure new employees have the necessary hardware, software, and access to systems before their start date.
• Conduct initial IT orientation sessions to familiarize new hires with the company's technology infrastructure, policies, and procedures.

Training and Development:

• Design, develop, and deliver IT training programs for new and existing employees.
• Create training materials, including manuals, video tutorials, and FAQs.
• Conduct regular training sessions on various software applications, security practices, and company-specific tools.
• Assess the effectiveness of training programs through feedback and adjust accordingly.

Support and Troubleshooting:

• Provide first-line support to new hires during their initial period.
• Address and resolve IT-related issues promptly to ensure minimal disruption.
• Collaborate with the IT support team to escalate and track the resolution of complex issues.

Documentation and Compliance:

• Maintain up-to-date documentation of IT onboarding procedures and training materials.
• Ensure compliance with IT policies, security protocols, and industry regulations.
• Keep records of training sessions, attendance, and employee progress.

Continuous Improvement:

• Stay current with new technologies, tools, and best practices in IT training and onboarding.
• Identify opportunities for process improvements and implement changes to enhance the efficiency and effectiveness of the onboarding and training programs.
• Gather feedback from employees and stakeholders to continuously refine the onboarding and training experience.

Providing Administrative and General Support:

• Administrative support for the procurement of IT Equipment and Services
• Responsible for IT Asset Management:
  • Monitor the software licencing and deployment status
  • Receipt and recording of assets delivered
  • Monitor the software licenses purchased and usage
  • Monitoring and tracking of desktops/laptops/accessories assigned to user

Qualifications

• Diploma in Information Technology, Computer Science, or a related field.
• 1 to 2 years of End user support experience, Desktop or Technical Service Desk
• Experienced with various training methods, including e-learning, hands-on training, and remote training.
• Strong knowledge of IT systems, software applications, and hardware.
• Proficiency in creating and delivering training materials.
• Familiarity with Learning Management Systems (LMS) and other training software.
• Knowledge in Active Directory Account Administration, MS Outlook, mobile devices support.
• Understanding of desktop, laptop and printer and TCP /IP networking
• Good knowledge of Windows OS, Mac/Apple iOS, video conferencing and IP telephony
• Good knowledge in networking, systems (AD, file sharing etc)
• Knowledge in ITIL practices and processes is a must
• Excellent communication and presentation skills
• Strong organizational and project management skills
• Ability to multi-task
• Customer-centric
• Collaborative