Tiger Muay Thai (Singapore) – Reception cum Operations Exec

Position Overview:We are seeking a dynamic and customer-focused Reception cum Operations Executive to join our team. This role is essential in ensuring smooth daily gym operations and delivering exceptional customer service to our members. The ideal candidate will be organized, proactive, and passionate about martial arts

What to expect:

Reception & Front Desk Duties:

• Greet all members and visitors with a warm and welcoming attitude.
• Manage member check-ins and registrations efficiently.
• Handle inquiries about memberships, classes, and other services.
• Schedule and manage class bookings, cancellations, and reschedules.
• Answer phone calls, respond to emails, and address member queries promptly.

Membership Management:

• Process membership sign-ups, renewals, and cancellations.
• Maintain accurate membership records and payment details in the system.
• Manage payment collections and issue receipts.

Operational Support:

• Oversee the cleanliness and organization of the reception, gym, and common areas.
• Ensure equipment is in good working order and coordinate maintenance when necessary.
• Track and manage inventory of gym supplies, merchandise, and beverages.
• Assist in opening and closing procedures.

Customer Experience:

• Build strong relationships with members and foster a positive, community-focused environment.
• Collect and act on feedback to enhance member satisfaction.
• Assist in promoting gym events, workshops, and promotions.

Administrative & Reporting:

• Maintain daily reports for attendance, membership sales, and class participation.
• Support the Operations Manager in coordinating schedules and staff activities.
• Ensure compliance with all gym policies and procedures.

Qualifications:

• A positive, sunny and outgoing personality is essential for the role 
• Prior experience in customer service, front desk, or gym operations preferred.
• Excellent interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• Proficiency in using gym management software or booking systems is a plus.
• Passion for fitness and familiarity with Muay Thai or MMA is highly desirable.
• Ability to work evenings and weekends