About the Company
TÜV NORD GROUP is a technical service provider with worldwide activities. Founded in 1869 and headquartered in Hanover, Germany, the Group employs more than 10,000 people in more than 70 countries of Europe, Asia, America and Africa.
As a world leader in the field of technology services, we stand for safety and trust. At the same time, we have the digital future firmly in our sights. Independent engineers offer excellent solutions for safety, quality and an outstanding position in the competition. In more than 70 countries we support companies and partners in exercising their responsibilities for people, technology and the environment.
We have had our latest entry into Singapore market, which offers immense potential in our field of expertise. We are looking forward to make a mark in Singapore market with our tenchnical expertise and core work and ethics principals.
We are seeking a Operation Manager, based in Singapore, to support the Sales & Marketing Team in opearations related matters.
Responsibilities:
1. Execute enquiry handling including submission of questionnaire, preparation of ATEA and quotation.
2. Prepare and follow up with customers on special quotation (re-audit, extension audit and etc.).
3. Prepare and follow up on contracts issued to customers.
4. Update enquiry/order tracking chart and Customer Database.
5. Prepare monthly sales performance report and New Order Report.
6. Assist Head of Sales & Marketing in carrying out day to day operations and other office activities.
7. Open new file upon customer signed contract.
8. Assist in follow up with customers on overdue payment.
9. Maintain good relationship with new and existing customers to ensure zero trauma and continous business.
10. Monthly compilation of customer complaints/feedback.
11. Maintain relationships with clients by providing support, information and latest industry trends.
12. Researching and recommending new opportunities and recommending profit and service improvements.
13. Apply local accreditation.
14. Managed updated data of key accounts, clients & consultants for continual sales effort.
15. Carry out any other duties as entrusted by the Head of Sales & Marketing or Country Head.
Technical Skills and Competencies:
1. Conduct desktop research on service portfolio of Test, Inspection and Certification industry
2. To make phone calls to clients to understand client's need.
3. Compilation of customer complaints/feedback.
4. Prepare ATEA, Quotations and Contracts
5. Outstanding collections and follow up on pending payments
5. Audit planning & scheduling
Qualification: Diploma holder with 3 years of experience
Duration of attachment: 9 months
Monthly allowance: S$3,000/=
*SGUnited Mid Career Pathways Programme
*All Singaporeans and Permanent Residents are eligible for the programme, with the exception of
recent graduates who should apply for the SGUnited Traineeships Programme instead.
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