Ultimate Desk Pte Ltd – Retail Sales Associate

As our Retail Sales Associate, you would take on the great responsibility of inviting our customers into our Experience Studio with a big welcome and giving them a warm introduction and tour around the studio. From answering customer’s enquiries to after sales services, you can embrace them all, just like how you do so for your guest at home.

Role Responsibilities:

• To handle daily Walk-in sales in Showroom
• Greeting customers, responding to enquiries & providing outstanding Customer Service
• Maintaining orderly appearance throughout the sales floor, including but not limited to products, signage, and displays.
• Introducing promotions and opportunities to customers
• Assisting with enquiries from customers via Zendesk’s ticket or calls
• Providing After Sales Service by making sure customer is satisfied with their purchase
• Ad-hoc tasks given by Higher Management

Role Requirements:

• Good situational awareness
• Ability to communicate well with customers, both physically and through phone calls
• Team player
• Willingness to learn
• Proficient in Microsoft Excel / Microsoft Word
• Good command of Spoken and Written English, additional language proficiencies would be a plus
• Maintaining a Positive Attitude and focusing on Customer Satisfaction in a fast-paced environment