Upside Motion – Studio Operations Executive

Seeking a Studio Operation Exectuive who is responsible for running the studios day-to-day operations

Responsibilities:

• Overseeing operational activities pertaining to the studio
• Supervise the daily operations of the company ensuring all other employees are properly completing their jobs with a focus on accountability, tardiness, client‐first mentality, and the reputation of Upside Motion
• Provide leadership and interact with other employees (client services, teaching, training) to provide consultative support to planning and programming in those areas
• Oversee, analyze, and execute budget
• Learning and understanding the use of scheduling software
• Managing and maintaining client relations 
• Managing studio and instructor schedules to ensure classes are working efficiently and operating at a profitable capacity
• Making recommendations on potential class additions or activities that generate revenue and increase profitability
• Overseeing all reception functions and ensuring receptionists are performing daily tasks
• Handling complaints/incidents while addressing them in a timely manner, and reporting them to managing partners
• Coordinating and managing workshops including being present on workshop days as needed
• Overseeing stock records of merchandise sold 
• Client check-out and account billing

Requirements

• Will include occasional work on weekends when needed. Flexibility is mandatory.
• Self-motivated individual who takes initiative, not just task oriented.
• Should have the ability to manage people of all ages and cultures and work well in a team setting. 
• Must be a clear communicator and speak fluent English.
• Good organizational skills 
• Good understanding of facilites management including administrative and marketing tasks
• Experience in customer service management/retail/hospitality
• Proficient in MS Word and Excel.