Upzoom – Account Management and Operations Executive

WHAT YOU’LL DO:

• Seeking a highly motivated and energetic candidate for the position of Account Management and Operations Executive, you will have the ability to work in a fast-paced environment, under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism. You will be responsible for managing the whole customer onboarding process and fulfillment of customers' projects by liaising with the designers/developers
• Manage all user queries coming in from various platforms which include but are not limited to online chats, calls and emails
• Keep close tracking of the customers' feedback and requests for change and liaise with the designers/ developers to make the changes promptly
• Give customers frequent updates on the progress of the project, at customers' requests
• Share your insights on the user experience report with the team
• Document user support processes, FAQs. and work on continuous process improvement

Requirements:

• Candidates with at least 1 year of experience in a similar role will be highly preferred
• Excellent communication skills
• Ability to listen and empathise with the situation
• Effective presentation and negotiation skills
• Good oral and written command of English 
• Resourceful and capable of learning fast and independently