Part of the Rocket Internet group, Vaniday is an online marketplace for beauty and wellness treatments. We offer our customers the opportunity to comfortably and easily book their beauty and wellness treatments online from anywhere and at any time, be it nails, their hair, or even a relaxing massage.
We are an international team of passionate individuals who strive to guarantee the satisfaction of our partners and customers. Launched in March 2015, Vaniday is now live in 5 countries worldwide: Australia, Brazil, Italy, UAE and Singapore.
Our goal is to become the market leader in beauty. To achieve this, we are looking for brilliant and passionate individuals to join our global team.
We are looking for an energetic and highly motivated individual to join our great Operations team. Your mission will be:
- Holding responsibility for SL compliance and customer satisfaction as a whole
- Driving department performance through weekly feedback sessions with all team members
- Conducting in-depth data analysis to identify opportunities for performance improvements
- Ensuring Vaniday's quality standards and reaching productivity goals
- Handling calls and emails in tricky escalation situations
- Evaluation of relevant KPIs and taking of measures to correct any deficiencies
- Providing statistics and insights into current customer trends to senior management
- Driving initiatives to continuously improve the quality of our service to our customers
- Identifying causes of operational and customer facing errors and developing processes to lower our error rate
- Consistently setting and exceeding performance targets
- Brainstorm and implement new processes and tools to drive operational performance through innovation
Diploma holders, A Level graduates are welcome to apply.
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- Company:
Vaniday Singapore - Designation:
Customer Service Executive - Profession:
Customer Service / Communications - Industry:
Creative / Media