Verluxe Pte Ltd – Community Manager

Job Description

• Ideate, generate, manage content(e.g. news releases, development updates, etc) in the online communities and ensure the content plan is executed in a timely manner.

• Effectively manage corporate community channels - Twitter, Telegram and Discord

• Work closely with our marketing/pr executive to align marketing/promotional content with corporate marketing strategies

• Contribute to engagement metrics & measurements on the effectiveness of Community Management framework.

• Be able to understand, analyse and strategically utilise engagement data to recalibrate communications where relevant

• Liaise with internal stakeholders to plan communications around product launches and service updates.

• Identify external partners for relevant content collaboration, that's beneficial for our customers' needs and wants

• Event management - assist in the end-to-end planning and hosting of community events 

• Ensure there is a good balance of educational, member appreciation, and lead generating content

• Solve member-related issues to ensure a cohesive community and manage member expectations

• Identify opportunities and act on them to connect members

• Design and implement rules, guidelines and best practices for the community to optimize member experience

Requirements

• Has an interest in building online communities, tribes and groups which will be beneficial for both fans and customers, and VERLUXE PTE LTD

• Able to think from customers' POV and identify their content needs for consumption

• Experience in creating simple design comps and working with related software is important.

• Has a strong customer-centric mindset and good understanding of customer insights and journeys.

• Able to work both independently and in close collaboration with a wide array of stakeholders.

• A fast learner and thrive in a fast-paced and collaborative environment and demonstrate strong judgment and a solution-driven mindset.

• A multi-tasker, but with clear time management and prioritization skills. Experience in agile marketing is ideal.

• A team player and a selfless, collaborative professional who will naturally go beyond roles and titles to get great work done.

• Deeply embedded and relentlessly curious to the digital space from gaming, mobile, social networking and everything in-between.

• A mastery of verbal and written communication skills