Verluxe Pte Ltd – Community Manager

Community Manager [2.2k - 3k]

• Ideate, generate, manage content(e.g. news releases, development updates, etc) in the online communities and ensure the content plan is executed in a timely manner.
• Effectively manage corporate community channels - Twitter, Telegram and Discord
• Work closely with our marketing/pr executive to align marketing/promotional content with corporate marketing strategies
• Contribute to engagement metrics & measurements on the effectiveness of Community Management framework.
• Be able to understand, analyse and strategically utilise engagement data to recalibrate communications where relevant
• Liaise with internal stakeholders to plan communications around product launches and service updates.
• Identify external partners for relevant content collaboration, that's beneficial for our customers' needs and wants
• Event management - assist in the end-to-end planning and hosting of community events 
• Ensure there is a good balance of educational, member appreciation, and lead generating content
• Solve member-related issues to ensure a cohesive community and manage member expectations
• Identify opportunities and act on them to connect members
• Design and implement rules, guidelines and best practices for the community to optimize member experience

Requirements

• Has an interest in building online communities, tribes and groups which will be beneficial for both fans and customers, and VERLUXE PTE LTD
• Able to think from customers' POV and identify their content needs for consumption
• Experience in creating simple design comps and working with related software is important.
• Has a strong customer-centric mindset and good understanding of customer insights and journeys.
• Able to work both independently and in close collaboration with a wide array of stakeholders.
• A fast learner and thrive in a fast-paced and collaborative environment and demonstrate strong judgment and a solution-driven mindset.
• A multi-tasker, but with clear time management and prioritization skills. Experience in agile marketing is ideal.
• A team player and a selfless, collaborative professional who will naturally go beyond roles and titles to get great work done.
• Deeply embedded and relentlessly curious to the digital space from gaming, mobile, social networking and everything in-between.
• A mastery of verbal and written communication skills