Watsons is Singapore’s leading beauty and health retailer more than 100 stores located islandwide. Aligned with its philosophy of bringing ‘more’ to customers’ lives, Watsons strives to bring the best in beauty and health products to consumers at affordable prices. A strong advocate of preventive care, Watsons has also enhanced its health platform with 36 pharmacies located within its key stores, offering services such as medication dispensing and review, health screening packages and counseling on smoking cessation and minor ailments.
In January 2011, Watsons became the first health and beauty retailer to be awarded the Singapore Service Class (S-Class) Certification by SPRING Singapore, given to businesses that have attained service excellence covering areas including leadership and customer satisfaction. Watsons is owned by Hong Kong-listed A.S. Watson Group, CK Hutchison Holdings.
Since 2009, Watsons has been the No. 1 pharmacy/drugstore brand in Asia*
For more information on Watsons Personal Care Stores, visit www.watsons.com.sg.
a) Assist the CRM team in campaign execution (rotate with Marketing Executive)
- Monthly member campaign
- Workshops
b) Main CRM Support for eDM and SMS weekly request
- Execute eDM and SMS for the teams on a weekly basis
c) Suppliers’ TMPs, TMC and workshop execution
- Liaise with suppliers on the comms, logistics aspect
- Plan and execute comms with 100% accuracy and on time
- Brief internal stake holders ( Ops, CS and trading )
- Monitor comms response
d) Support for Mass member, Elite member, Jubilee rewards programme
e) Administrative
- Monthly mass upload of points
- Monitoring of CRM instore POSM inventory, gift cards and in-store POSMs
Requirements:
- Preferably with at least 1 year relevant experience in CRM, loyalty programme management, retail marketing
- Proficient in Microsoft Office ( Outlook, Powerpoint, Excel and Word )
- IT Savvy
- Can-do attitude,
- Proven ability to be proactive, responsive and meticulous
- Highly organised with strong ability to work under time pressure
- Customer Oriented
- High energy level
- Highly self-motivated
- Strong desire to learn
- Fluent in English, in both written and spoken
- Digitally Inclined
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- Company:
Watson's Personal Care Stores Pte Ltd - Designation:
Marketing Intern (Customer Relations Management) - Profession:
Marketing / Public Relations - Industry:
Retail / eCommerce - Location:
Downtown Core