Watsons is Singapore’s leading beauty and health retailer more than 100 stores located islandwide. Aligned with its philosophy of bringing ‘more’ to customers’ lives, Watsons strives to bring the best in beauty and health products to consumers at affordable prices. A strong advocate of preventive care, Watsons has also enhanced its health platform with 36 pharmacies located within its key stores, offering services such as medication dispensing and review, health screening packages and counseling on smoking cessation and minor ailments.
In January 2011, Watsons became the first health and beauty retailer to be awarded the Singapore Service Class (S-Class) Certification by SPRING Singapore, given to businesses that have attained service excellence covering areas including leadership and customer satisfaction. Watsons is owned by Hong Kong-listed A.S. Watson Group, CK Hutchison Holdings.
Since 2009, Watsons has been the No. 1 pharmacy/drugstore brand in Asia* For more information on Watsons Personal Care Stores, visit www.watsons.com.sg.
- Handle customer enquiries through the phone, emails, live chat, walk-ins
- Read, listen, probe and question in order to clarify and understand customer needs
- Remain up to date with the latest information that impacts the delivery of service to the customers and provide accurate information promptly to customers
- Follow-up on outstanding cases and perform call back to customers if necessary.
- Handle customer enquiries on social media
- Engage customers using social media platforms to resolve their issues or enquiries.
- Moderate and respond to comments on social media professionally and with empathy
- Escalate customer issues
- Document customer issues on CRM system
- Escalate the customer’s issue to an appropriate party
- Follow-up with the respective parties to respond to customers promptly
- Assist on membership matters
- Send out new cards
- Process card replacement
- Activate new membership cards
- Guide customers who encountered issues with activation of their membership cards
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- Company:
Watson's Personal Care Stores Pte Ltd - Designation:
Marketing Intern (Customer Service) - Profession:
Customer Service / Communications - Industry:
Retail / eCommerce - Location:
Kallang