We Are Caring – Customer Care Officer

Company
We Are Caring
wearecaring.com
Designation
Customer Care Officer
Date Listed
25 Jun 2018
Job Type
Entry Level / Junior Executive
Full/PermIntern/TS
Job Period
Immediate Start, For At Least 6 Months
Profession
Customer Service / Communications
Industry
Retail / eCommerce
Location Name
89 Killiney Rd, Level 2, 239534
Allowance / Remuneration
$800 - 1,500 monthly
Company Profile

We Are Caring is a startup disrupting the employment agency industry for migrant workers. We provide a smart, convenient & ethical way for families to find and hire a suitable helper. We are growing fast thanks to the trust of our customers. From 200 families successfully served the first year, more than 500 families relied on our service during our second year and we continue to improve our service to provide the best experience to more families and helpers. We are looking for personable Customer Service Officers who are capable of handling our clients’ needs and concerns efficiently!

Job Description

Duties and Responsibilities 

  • Qualitative screening, profiling and updating internal database of helpers
    • Follow up with applications
    • Ensure comprehensive record of applicants’ data and employment history
    • Refine online profiles and videos
    • Create a shortlist of candidates for clients to interview
    • Continuous communication with employers during the overall process
  • Active candidates 
    • Reaching out to more applicants whilst ensuring up-to-date profiles on our website
  • Coordinating with the team and the Managing Director on a daily basis
  • Managing Facebook account
    • Posting messages and replying to enquiries promptly

Qualifications

  • Any academic background with interest for innovation and the migrant workers’ industry
  • Proficient with IT - We are a paperless company
  • Applicant will have to obtain the Certificate of Employment Intermediaries (CEI), a mandatory qualification delivered by MOM for all personnel working in employment agencies. The company will cover the costs of the examination
  • Able to work on Sundays and commit for a minimum period of 4 months
  • Committed to master and improve our administrative processes
  • Passionate personality and strong interpersonal skills 
  • Ability to work in a multicultural environment
  • Ability to work autonomously

Working Conditions

  • 5-days work week (4 weekdays + either Saturday or Sunday) 
  • Remuneration: $800 to $1,000 + bonus
This position is already closed and no longer available.  You may like to view the other latest internships here.

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