Wego is the most popular travel search engine in the Middle East and among the leading players in online travel in Southeast Asia. Dual-headquartered in Singapore and Dubai, Wego receives over half a million travel search requests per day through its website and iOS and Android mobile apps. Wego’s mobile apps are highly-ranked in every one of our core markets and we were among the first to implement Google’s AMP & PWA web technologies in early 2017. Our commitment to great user experiences has received mentions at Apple’s and Google’s main developer conferences in each of the past few years.
At the same time, we are a friendly, geeky bunch, originating from more than twenty different countries, over five continents. We get extremely excited about new technologies and innovation, and work hard to incorporate the latest and greatest to improve our product at every turn. If you love to max out your brain space with techy acronyms in an energetic and pioneering atmosphere, then we think you'll fit right in. Great pool skills are definitely an advantage!
Preferred Background: Research, Design, Engineering, Data Analysis, Human Computer Interaction, Other Fields in Human Behaviour (e.g. Sociology, Psychology, Behavioural Economics)
Skills:
Knowledge of UX research methodologies, including conducting interviews, surveys, usability testing, and user observations.
Proficiency in collecting, analyzing, and synthesizing qualitative and quantitative data.
Familiarity with UX research tools and software, such as user testing platforms, survey tools, and data analysis software (e.g., UserTesting, SurveyMonkey, Excel, SPSS).
Ability to assist in the creation of user personas, journey maps, and other UX artifacts.
Excellent written and verbal communication skills to effectively convey research findings and insights.
Strong analytical and problem-solving abilities to derive meaningful recommendations from research data.
Experience in design and prototyping tools such as Sketch, Adobe XD, or Figma is a plus, but not required.
As a UX researcher intern at Wego you will work closely with our UX research team to help conduct a range of data-driven analysis including:
Competitive & gap analysis, customer research
Conduct primary and secondary user research in-person and remote
Conduct and evaluate quantitative and qualitative research.
Perform market and ethnographic research.
Utilise different testing methods including usability reviews, heuristic evaluation, click stream analysis, tree-testing, A/B testing
Work closely with cross-functional teams to identify and evaluate research topics.
Plan and implement user research strategies and methodologies.
Advocate research findings to diverse audiences through written and oral presentations.
Perform usability studies with consumers.
Ask questions, gather data, and analyze data.
Use a diverse set of UX research tools.
First principles Thinking, Growth Mindset, Systems Thinking, Ownership Mentality as a Self-starter
This is a key learning opportunity in shaping how our products respond to user behavior, and in shaping both the tactical and strategic decisions made. The role requires someone with strong creativity coupled with logical skills, with the ability to see a problem from multiple angles as a key competency.
If you love creating products from insights, connecting the dots, and discovering trends to see the real story behind numbers, all the while working in a casual start-up atmosphere, we would like to invite you to join our product team.
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