Supermom is a digital technology platform that connects brands to parents, authorities, and local communities, forming a robust ecosystem and network that help enrich the lives of families. Through the experience of millions of parenting journeys, we created a bank of shared collective wisdom among our community. Parents receive valuable tips listening to influential real mothers affectionately known as Key Opinion Moms or KOMs in the Supermom community and gain confidence from brand and industry experts about what’s best for the family.
We’re seeking a proactive Customer Service Representative to support our Supermom programs (preschools and primary after-school student care, beauty and SG60 Pregnancy Campaign. This role involves managing inquiries, follow-ups, arranging school tours, promoting scholarships, and assisting with enrolments to provide an exceptional experience for parents.
Key Responsibilities:
- Respond to Inquiries: Handle parent inquiries about scholarship programs through phone, email, and other channels.
- Follow-Up: Nurture leads by following up with interested parents and guiding them through the application process.
- Arrange School Tours: Coordinate and schedule school tours for prospective applicants, update tracker sheets with respective schools promptly and be present as a representative at the school tour. (Tours will be lead by the school)
- Promote Scholarships: Actively promote the scholarship programs through various marketing channels in collaboration with Community team
- Support Enrolments: Assist parents with FAQs, consent, enquiries and ensure smooth processing.
- Customer Support: Provide ongoing support to parents throughout the scholarship journey, maintaining high customer satisfaction.
- Team work : To Support Campaign Associate Director
- Validate sign ups: To validate submissions of and ensure accurate data entry.
- Customer Support: Check and reply to customer emails/messages. Reply using standard templates based on the users registration status. To check with Campaign Manager if unable to respond using the templates.
Requirements:
- Preferred O-Level qualification or higher.
- Fresh graduates are welcomed to apply.
- Ability to speak, read, and understand conversational English and Chinese.
- Proven experience in customer service, sales support, or a related field.
- Excellent communication skills, both written and verbal, with a customer-first attitude.
- Strong organizational skills and attention to detail for tracking inquiries, follow-ups, and enrolments.
- Ability to coordinate schedules and manage multiple tasks efficiently.
- Comfortable handling customer interactions across WhatsApp, social media messengers, and appointment booking platforms (both online and offline).
Related Job Searches:
- Company:
Welovesupermom Pte Ltd - Designation:
Customer Service Representative - Profession:
Admin / Secretarial - Industry:
Others