Wild Honey – Guest Relation Officer

This position is concerned with the front of the house activities. Always ensuring guest satisfaction and responsible for table allocations and the flow of the operations

• Greet guests in a warm, friendly manner and with a natural smile
• Ensure waiting area is neat and tidy at all times
• Know the Reservation System and Queuing System and know how it works
• Ensure all reservations are captured accurately into the Chope Reservation System
• Updating of regular guest profiles in the computer system
• Check and ensure menu are always in clean and good condition
• Must have a good knowledge of menu prices and composition of food and beverage items
• Able to suggest any alternatives to guests politely if the restaurant is fully booked
• Communicate with Management about operations and seek clarification on any pertinent matters
• Report any guest feedback to the Manager/AGM for appropriate action, if any
• Exercise personal hygiene through clean uniforms and grooming
• Escort guests to their table and assist them in seating and check if they would like to have some drinks/still or mineral water
• Manage all phone reservations in a courteous and efficient manner
• Maximize seating and minimize no show
• To acknowledge and thank all the guests when they leave the restaurant
• Maintain good relationship with team member and back of the house
• Perform other duties as directed

Qualifications

• Presentable
• Punctual & Present
• Personable
• Positive Attitude
• Product Knowledge (Brand Standards)
• Head Team (Reservations & Front Desk)
• Organize Team
• Notice and React to problems
• Educate Team
• Yardstick (I am a yardstick with which my team members measure their performance against)