Wild Honey – Guest Relation Officer (Front House)

This position is concerned with the front of the house activities. Always ensuring guest satisfaction and responsible for table allocations and the flow of the operations

• Greet guests in a warm, friendly manner and with a natural smile
• Ensure waiting area is neat and tidy at all times
• Know the Reservation System and Queuing System and know how it works
• Ensure all reservations are captured accurately into the Chope Reservation System
• Updating of regular guest profiles in the computer system
• Check and ensure menu are always in clean and good condition
• Must have a good knowledge of menu prices and composition of food and beverage items
• Able to suggest any alternatives to guests politely if the restaurant is fully booked
• Communicate with Management about operations and seek clarification on any pertinent matters
• Report any guest feedback to the Manager/AGM for appropriate action, if any
• Exercise personal hygiene through clean uniforms and grooming
• Escort guests to their table and assist them in seating and check if they would like to have some drinks/still or mineral water
• Manage all phone reservations in a courteous and efficient manner
• Maximize seating and minimize no show
• To acknowledge and thank all the guests when they leave the restaurant
• Maintain good relationship with team member and back of the house
• Perform other duties as directed

Qualifications

• Presentable
• Punctual & Present
• Personable
• Positive Attitude
• Product Knowledge (Brand Standards)
• Head Team (Reservations & Front Desk)
• Organize Team
• Notice and React to problems
• Educate Team
• Yardstick (I am a yardstick with which my team members measure their performance against)