COMPANY DESCRIPTION
Wild Honey is all about beautiful breakfasts, all day everyday. It provides an affordable yet luxurious, a chance to become an armchair traveler. A home away from home for guests, friends and team members.
Working at Wild Honey provides an opportunity to bring some of the cues of fine dining to all day casual dining. It is a fun, vibrant and exciting place to work. As an employee of Wild Honey you will be able to make an impact every day, through teamwork, passion and an unwavering commitment to ensure every guest has an exceptional dining experience.
JOB DESCRIPTION
- Responsible for the shift operations at the front of house
- Identify issues or problems and report and discuss with AGM/GM for solutions
- Conduct daily briefing before operations start
- Schedule service staff roster and deployment
- Responsible for the service payroll administration
- Ensure inventory system is properly recorded, updated and stock take of inventory is properly accounted and prices updated in the system
- Provide orientation, training, guidance and evaluation of Casual Servers
- Ensure that high standards of sanitation and cleanliness are maintained throughout the dining areas at all times
- Maintain high standard of personal hygiene of service team, inspect uniform and grooming during shift
- Establish and maintain a regular cleaning and maintenance schedule for dining areas and equipment
- Ensure daily service checklists are done during shift to ensure SOP is being followed
- Interview, select and shortlist potential service candidates
- Evaluate service staff performance, disciplines and terminates as and when necessary
- Recommend salary increment, job transfer or promotion for staff twice a year
- Conduct weekly meeting with team and give feedback on their performances
- Create a sound and strong relationship with all staff and help develop their maximum potential
- Maintain good relationship with team member and back of house staff
- Resolve any customer complaints by taking prompt and appropriate actions to ensure customer satisfaction is maintained
- Monitoring, evaluating and auditing food and beverage and service offerings with guests to get feedback and build relationships with them
- Working knowledge of various computer software program (MS Office, Chope, etc)
- Perform other duties as directed
REQUIREMENTS
This position is concerned with the overall activities and managing the restaurant operations. Maintaining of high service standards and cost control.
- Presentable
- Punctual & Present
- Personable
- Positive Attitude
- Product Knowledge (Menu)
- Head Team
- Organize Team
- Notice and React to problems
- Educate Team
- Yardstick (I am a yardstick with which my team members measure their performance against)
Related Job Searches:
- Company:
Wild Honey - Designation:
Manager on Duty - Profession:
Food Services / F&B - Industry:
Food Services / F&B - Location:
Orchard