Wild Honey – Quality Service Manager

Responsibilities:

• Ensure high quality standards of Restaurant Service and Operations
• Drive restaurant sales to achieve sales target
• Opening & closing of restaurant
• Both front-of-house and back-of-house duties
• Execute promotional initiatives from the Marketing department
• Ensure all SOPs are duly adhered to
• Arrange for regular and ad-hoc outlet equipment maintenance
• Inventory management including purchase requisition, controlling costs, quality checks, and monthly stock take; management and training
• Planning schedules to ensure sufficient manpower & within labor budget
• Supervision of Staff to adhere to SOPs and service standards
• Responsible for Staff' performance and discipline
• Prepare and attend regular meetings with management
• Handling some operational paperwork, such as invoices, daily sales reports
• Manage and oversee daily operations and ensure compliance with operations standards and procedures.
• Reviews/Plan Work Schedules to achieve high labor productivity & maintaining efficient labor strength.
• Manage costs within the budget to meet business results.
• Ensure customers’ needs and expectations are met by providing an efficient and professional service as well as resolving potential service failure
• Drive operational efficiencies of the restaurant by providing operational leadership in support of the organization’s service culture and maximize customer satisfaction
• Train new and current employees on proper customer service practices and ensure teamwork

Qualifications

Requirements:

• Must have experiences in management of F&B restaurant experience preferably in the hospitality industry
• Customer-oriented with a high desire for service quality.
• Strong planning and organizational skills with a keen eye for details.
• Able to motivate employees to work as a team
• Able to multi tasks and work under pressure.
• Self-motivated and able to work in a fast
• Warm and cheerful personality; energetic and highly motivated
• Excellent communication and interpersonal skills
• Fluent in English, any other language is a plus
• Able to work on Weekends / Eve and Public Holidays when rostered
• Able to work in a team with people from different backgrounds

Other Information

Benefits:

• 5 days’ work week (rostered)
• 44 hours per week
• Medical Insurance & Panel Doctors
• MOM Compliant Leaves – Annual, Maternity, Paternity, Birthday Leave
• Meal Allowances
• Sales Incentives