Wilmar International Limited, founded in 1991 and headquartered in Singapore, is today Asia’s leading agribusiness group. Wilmar is ranked amongst the largest listed companies by market capitalisation on the Singapore Exchange.
Wilmar’s business activities include oil palm cultivation, oilseed crushing, edible oils refining, sugar milling and refining, manufacturing of consumer products, specialty fats, oleochemicals, biodiesel and fertilisers as well as flour and rice milling. At the core of Wilmar’s strategy is an integrated agribusiness model that encompasses the entire value chain of the agricultural commodity business, from cultivation, processing, merchandising to manufacturing of a wide range of agricultural products. It has over 500 manufacturing plants and an extensive distribution network covering China, India, Indonesia and some 50 other countries. The Group has a multinational workforce of about 90,000 people.
Wilmar’s portfolio of high quality processed agricultural products is the preferred choice of consumers and the food manufacturing industry. Its consumer-packed products have a leading share in many Asian and African countries. Through scale, integration and the logistical advantages of its business model, Wilmar is able to extract margins at every step of the value chain, thereby reaping operational synergies and cost efficiencies. Wilmar is a firm advocate of sustainable growth and is committed to its role as a responsible corporate citizen. www.wilmar-international.com/
Contract Engineer, End User Computing (EUC) (1 year fixed term + option to convert)
Responsibilities
• Provide onsite and remote End user support primarily for Wilmar Singapore offices and support of global sites where required.
• Tracking & documenting support activities using ticketing system (JIRA).
• Communicate and document troubleshooting techniques and best practices.
• Proactively understand, analyse and research new technical problems when needed.
• Manage assets within the organization and perform tech refresh at stipulated periods.
• Implement applications and software upgrades, perform troubleshooting and fine tuning for users.
• Provide end user and technical support for Windows and Mobile OS, File and Print, Office365 services (SharePoint, OneDrive, Teams, and Active Directory etc.), Zoom.
• Travel to multiple sites within Singapore for support.
• After office hours phone support.
• Other ad-hoc duties assigned by supervisor
Job Requirements
• A diploma or degree in Computer Studies or Information Technology.
• Minimum 1 year of helpdesk support. Entry level candidates with relevant skillsets are welcome to apply.
• Strong customer service skills with a knack for problem solving.
• Possess an aptitude for acquiring new skills and knowledge.
• Ability to prioritise tasks and work on multiple assignments in a fast-paced and highly challenging environment.
• Strong written and verbal communication skills and meticulous attention to detail.
• Experience in working with senior executives will be a benefit.
• Possess an understanding of the following:
Operating systems
o Windows 7 & 10, Mac OS, iOS and Android OS
Software and services
o Active Directory, file and print infrastructure
o Office 365, including Teams, Sharepoint Online, OneDrive.
• Experience with office productivity, meeting room solutions and service management tools is an advantage.
• Achieve success in team environment, demonstrating shared responsibility and accountability along with other team members.
Related Job Searches:
- Company:
Wilmar International - Designation:
Contract Engineer, End User Computing - Profession:
IT / Information Technology - Industry:
Manufacturing Food / Lifestyle / Packaging - Location:
Queenstown