Win-Pro is a leading outsourced-IT support, IT consulting, and IT solutions company.
We have over 26 years of experience delivering the highest standards of IT services to organizations in three major cities (Singapore, and Johor Bahru and Kuala Lumpur in Malaysia), with a fourth (in Batam, Indonesia) under consideration.
Our IT consulting arm in Singapore translates business strategy into viable technology solutions. We can deploy, manage, and support your IT infrastructure, whether on your premises or on the Cloud.
We provide IT Helpdesk Services, Enterprise System-Integration (SI) Solution like UTM Firewall, Cloud Server Hosting and DNS, Web, Mail, FTP Hosting Services.
Win-Pro is a fast growing IT Managed Services Provider (MSP) that can proactively manage, monitor and maintain IT infrastructure.
Finally, we are an IT Hardware and Software Vendor. We deliver, deploy and maintain IT Products & Services like Microsoft Office 365, Microsoft Azure, Kaspersky, Fortinet, Qnap, Synology, ShadowProtect, APC UPS, Datto, HPE, Ubiquiti, 3CX, Lenovo, Palo Alto, Teamviewer , Jabra etc
Job Description
Abilities
- Install and configure computer hardware operating systems and applications
- Monitor and maintain computer systems and networks
- Communicate with staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
- To troubleshoot system and network problems, diagnosing and solving hardware or software faults
- To replace parts for notebook, PC and Server
- To provide end user support
- Create procedural documentation
- To log in service ticket (in Zendesk)
- Create incident / security / IT Audit reports
- Followup diagrams (in Visio) and written instructions to repair a fault or set up a system
- Support the roll-out of new applications
- Set up new users' accounts and profiles and deal with password issues
- Work continuously on a task until completion (or referral to third parties, if appropriate)
- Prioritise and manage multiple open helpdesk service ticket at one time
- Rapidly establish a good working relationship with customers and other professionals, such as software developers
- Test and evaluate new technology/products/services
- Develop security protection policies for firewall
- Configure VLAN for Switch
- Configure VPN for Firewall
- To perform security hardening for products/services
- To perform monthly security or audit checks on computer equipment.
- To setup/configure/troubleshoot Notebooks, PC and Servers
Product Competencies
- To setup/configure/troubleshoot Fortinet Firewall
- To setup/configure/troubleshoot Microsoft Windows Server
- To setup/configure/troubleshoot Microsoft Office 365
- To setup/configure/troubleshoot Microsoft Windows 7/8/10
- To setup/configure/troubleshoot Qnap NAS
- To setup/configure/troubleshoot Synology NAS
- To setup/configure/troubleshoot Kaspersky Endpoint Security
- To setup/configure/troubleshoot APC Smart UPS
- To setup/configure/troubleshoot 3CX / SIP Phones
- To setup/configure/troubleshoot HPE Managed Switch
- To setup/configure/troubleshoot Ubiquiti Wireless Network
- To setup/configure/troubleshoot Microsoft Azure Cloud VM/Network/Backup
Career Path
After 2-3 years, he can be advancing as a
- IT Support Manager – provide support and training to engineers for Desktop / Enterprise
- IT System Consultant – provide pre-sales and post-sales support to customers
Related Job Searches:
- Company:
Win-Pro Consultancy Pte Ltd - Designation:
IT Engineer - Profession:
IT / Information Technology - Industry:
Computer and IT - Location:
Bukit Merah