Wine Trade Asia Pte Ltd – Restaurant Captain

Restaurant Captain

Job Scopes:
-To greet guest upon arrival
-Ensure product knowledge is understood and applied
-Providing responsive and courteous service to customers through excellent service
-Interacting with guest to provide recommendations on food menu and to upsell food and drinks
-Ensure overall cleanliness of the floor, tables and outlets
-Responsible for collection of payments from customers
-Ensure that customers do not damage outlet properties
-Assist in the opening and closing procedures of the outlet
-Work closely with service crew and the kitchen to ensure that the outlet is operated efficiently
-Setting of table and taking orders in the outlet
-Check on customers and their meals
-Handle basic customer complaints
-Ensure that food and beverage orders are arrived in a timely manner
-Establish good rapport with guest to build guest loyalty
-To learn and have a sound knowledge of the menu and presentation standards.
-Collects supplies from stores and ensures all side-stations are correctly stocked, tidy and clean
-Carry out any other duties as per reporting manger and Food & Beverage Operations Manager
-Managing ERP related tasks and responsibilities as required in the role

Requirements:
-Interest in wine & service
-No experience required as training will be provided
-Prior experience in Food & Beverage/Hospitality is preferred
-Customer orientated
-Ability to work flexible shifts and schedules as per manager’s request, including weekends, holidays and overtime.