Works Pte Ltd – Support Analyst

Responsibilities

· Provide technical analysis and post-implementation support to client (located at Raffles Place) on technical issues and change requirements

· Develop system enhancements for Infor CRM implementation using ASP.NET based on client’s requirements

· Conceptualise, design and develop customised modules from scratch

· Work together with Lead Engineer to resolve complex technical issues

· Respond positively to change requirements and drive continual improvement of support practices

· Take ownership and drive effective closure to complex or escalated technical issues

· Keep track of outstanding tickets and update client proactively on resolution status

· Document troubleshooting methodology and resolution steps

· Ensure codes are in compliance to standards

· Participate in system testing and manage UAT

· Generate ad-hoc reports from live system upon client’s request

· Perform any other ad-hoc tasks assigned by superior

Requirements

· Degree in Information Technology or similar qualifications with min. 1 year in similar capacity

· Familiar with development technologies (any one of ASP or ASP.NET) is a must

· Familiar with database technologies (any one of SQL Server or MySql)

· Able to multi-task in a demanding, fast paced environment and work with minimal supervision to meet deadlines

· Able to work independently as well as in a team

· Pleasant personality, with excellent organizational, interpersonal and prioritizing skills

· Organized, self-motivated, enthusiastic and proven rapid learning capability

· Graduates with excellent learning attitude are welcome to apply

· Training will be provided for graduates

· Full-time available