At Write Edge, we specialise in providing high-quality English and Writing tuition classes for Primary and Secondary school students in Singapore.
The English enrichment centre was founded in 2014 with a vision to deliver exceptionally effective lessons that help to build a strong foundation in the English language and nurture writing skills in young students.
From just 12 students and 1 branch in Lorong Ah Soo, Singapore, Write Edge has since expanded to 7 physical branches,1 online arm called WELearn and also offer online classes to students in Malaysia.
With decades of combined teaching, curriculum and education management experience, we’ve got a well-seasoned team at the helm. We work very hard to help our students have the best experience at Write Edge and take great pride in what we do.
Our Vision: To be Singapore's Leading English and Writing Enrichment Specialist Our Mission: To make the Mastery of English and Writing possible for every student
https://sg.linkedin.com/company/write-edge
http://write-edge.com/careers
We are looking for like-minded individuals - people who are passionate, disciplined and focused - to join our mission to become Singapore's leading English and Writing Specialist. Are you a driven, resourceful, committed, creative and independent individual? Join us for a fruitful and hands-on experience! The Customer Service and Operations team is in charge of working with our Customers to reach its goals for the Singapore market.
Responsibilities:
1. Operations
- Ensure Smooth Operations at Branch
- Support to find last minute relief for teachers and front desks
- Housekeeping
- Stocks & pantry supplies
- Ensure transition is smooth
- Preparation of invoices
- Printing schedule/ putting up notices
2. Customer Service
- Provide Quality Customer Service at Branch
- Pitch our products to potential customers
- Answer enquiries through WhatsApp, phone, emails and social media
- New parents: Enquiries / Walk ins
- Sharing of curriculum
- On-boarding new students (Direct/ coordinate students into the correct class / timings)
- Bridge between teachers & parents
- Arrange / coordinate make up
- Follow up on withdrawals and complaints
Requirements:
Skills
- Proficient in Google Docs, Sheets, MS Word, Excel, Powerpoint and technology in general
- Able to adapt to a fast paced and changing work environment
- Able to react and to solve problems efficiently & effectively
- Communicate in verbal and written English proficiently
- Excellent organisation skills
- Meticulous and able to pay high attention to details
- Accountable and responsibility for day to day tasks
Attributes
- Able to portray oneself as an extension of the company - an English and Writing specialist through one’s attire and speech professionally
- Warm and friendly deposition
- Cheerful, positive and driven
- Ability to work well as a team
- Able to build rapport and relationship with parents, students & colleagues
- Willing-to-learn attitude
Working Hours:
- 2 Weekends (830am - 630pm) & 2 Weekdays (1pm - 10pm)
- No minimum experience needed
- Prior related experience in the education industry would be an advantage
Related Job Searches:
- Company:
Write Edge - Designation:
Customer Service and Operations Intern - Profession:
Customer Service / Communications - Industry:
Early Childhood Care and Education - Location:
Tampines