At Write Edge, we specialise in providing high-quality English and Writing tuition classes for Primary and Secondary school students in Singapore.
The English enrichment centre was founded in 2014 with a vision to deliver exceptionally effective lessons that help to build a strong foundation in the English language and nurture writing skills in young students.
From just 12 students and 1 branch in Lorong Ah Soo, Singapore, Write Edge has since expanded to 7 physical branches, 1 online arm called WELearn and also offers online classes to students in Malaysia.
With decades of combined teaching, curriculum and education management experience, we’ve got a well-seasoned team at the helm. We work very hard to help our students have the best experience at Write Edge and take great pride in what we do.
Our Vision: To be Singapore's Leading English and Writing Enrichment Specialist
Our Mission: To make the Mastery of English and Writing possible for every student
We are looking for like-minded individuals - people who are passionate, disciplined and focused - to join our mission to become Singapore's leading English and Writing Specialist. Are you a driven, resourceful, committed, creative and independent individual? Join us for a fruitful and hands-on experience!
The enrolment team is in charge of working on increasing the enrolment and retention of students and providing new parents and students with a seamless client experience.
- Skilled in engaging clients and building rapport over online enrolment platforms of the company
- Able to work with other departments to understand operations of the company and ensure seamless client experience
- Handle clients’ feedback professionally and promptly
- Delivery of excellent customer service standards
- To drive enrolment, retention and conversion numbers over online enrolment platforms
- To manage customers’ feedback and queries in a timely and professional manner.
- Respond to enquiries on all platforms
- Delivery of enrolment, retention and conversion targets
- To work with managers to set enrollment targets
- To assist with follow up of recruiting of new students through activities such as Open House or Information sessions at least 3 times a year
- Perform any other duties and responsibilities as and when assigned by management.
The ideal candidate:
- Has a proven track record in achieving aggressive sales target and customer service
- Is able to work 4 weekdays and 1 weekend
- Has knowledge of and experience with Hubspot would be an advantage
- Possesses excellent spoken and written communication.
- Is able to work in a fast-paced environment and be resilient under pressure.
- Is a team player and able to work with minimal supervision
- Possesses emotional maturity and interpersonal skills.
- Possesses strong administrative skills and tech-savvy.
- Is proficient with Google Suite
- Holds a Bachelor’s Degree in Business Management/Hospitality or equivalent preferred.
Work Location:
Please note that this is a remote position
Working Hours:
- Weekdays: 1pm-10pm
- Weekend: 830am-630pm
Working days will be fixed, assigned at the point of offer based on candidates' experience and company needs.
Related Job Searches:
- Company:
Write Edge - Designation:
Enrolment Executive (Remote) - Profession:
Customer Service / Communications - Industry:
Early Childhood Care and Education