Winner of E50 Awards 2021 & 2022
One of Singapore’s Fastest-Growing Companies 2022
Only shortlisted candidate will be contacted
Candidates who require work passes need not apply
Job Description
Deal directly with customers either by telephone, electronically or face to face
Respond promptly, handle and resolve customer inquiries, complaints
Obtain and evaluate all relevant information to handle product and service inquiries
Provide pricing and delivery information
Process orders and requests
Organize workflow to meet customer time frames
Direct requests and unresolved issues to the designated resource
Keep records of customer interactions and transactions
Manage administration
Support, communicate and coordinate with Sales team and internal departments
Requirements
GCE ‘N’ or ‘O’ Level or equivalent
Experience in sales support / customer service would be an added advantage
Knowledge of customer service principles and practices
Customer Service Oriented
Dedicated team player with ability to work under pressure and deliver results
A meticulous and responsible employee
Able to work independently with minimum supervision
Knowledge of relevant computer applications
Able to work independently
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