Mr Coconut is a Singapore brand started in 2016 and is fast becoming the leading retailer for coconut food & beverage products with a total of 45 outlets as of now. Mr Coconut's signature coconut shake arise from Malacca, and derive from Thailand, and made in Singapore, bringing a rich mix of Asia heritage. With the strong belief of the diverse healthy benefits from coconut-derived ingredients, Mr Coconut strives to constantly research and produce more variety of fresh and delectable range of food and beverage offerings made from quality coconut's ingredients with nutrient-rich values, for a healthy food and lifestyle choice. With our strong corporate vision and philosophy, Mr Coconut is looking forward to an expansion of operations locally and regionally to make your daily experience more refreshing and healthy.
Service Assurance Assistant
- Good career growth and progression
- Training provide
Responsibilities for Service Assurance Assistant
- Attend office phone calls
- Provide and maintain good customer service
- Handle customer enquiries through social media platforms and follow up to ensure resolution in a timely, efficient, and professional manner.
- Record down customer service complaints, coordinate feedback, and consolidate and investigate findings.
- Assist in addition/void of membership points.
- Assist and appeal in Grab orders.
- General admin duties like printing, photocopy, binding, data entry, scanning and preparation.
- Repost of Mr Coconut Instagram stories own time own target OTOT (Mon to Sun)
- Handle delivery orders through Lalamove’s in a timely manner (Mon to Sat)
- Festive decoration for the office (Chinese New Year & Christmas)
- Maintaining office equipment/facilities (e.g.: copier, shredder, meeting rooms, pantries, etc.)
- Meeting room set up and cleanliness management.
- Any other ad-hoc duties as assigned by Service Assurance & Training Executive.
Requirements
- Team player with a *good attitude and keen interest to learn*
- Effective interpersonal skills and well-organised
- Candidates must be able to commit 1-2 hours on weekends from home if there is an issue with the delivery (Sat)
- Posting of Instagram stories on own time own target OTOT as stated in JD (Mon to Sun)
- Good knowledge of Microsoft Office & Microsoft Teams is an advantage
- Ability to work independently with little supervision, resourceful, meticulous, and organized
- Bilingual and able to liaise with English and Mandarin-speaking counterparts.
How to Apply:
Interested candidates who have the above experience/skills are encouraged to send your updated resume in MS Word/PDF.
- We regret that only short-listed candidates will be contacted for further discussion
- All applications will be treated in strict confidence
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