Zalora – Customer Service Officer (Full Time)

Customer Service Officer (Full Time)

Immediate

Others

$1,000 monthly

Do you want to be part of Singapore's e-commerce future? Join us in shaping the landscape of Singapore's online retail scene, grow as one with Singapore biggest e-commerce venture! We are looking for highly motivated and energetic individual to join our Customer Service team for our Hong Kong customers.

ZALORA.sg is one of the fastest growing e-commerce fashion retailer in Singapore! It is part of a larger ZALORA Asia group with presence across Asia in Hong Kong, Malaysia, Taiwan, Vietnam, Thailand, Indonesia and The Philippines. As the region’s largest online shopping destination with a wide-ranging portfolio of international brands that extends across all styles, prices and categories, ZALORA.sg is the go-to online shopping site that truly caters to every taste and preference.

Job Requirements:

- Manage and handle daily incoming calls from customer enquiry in an effective and efficient manner.

- Ability to understand customer's needs and provide appropriate solution and attention.

- Responsible and properly documented for all emails, sms and calls.

- Capable to be the voice of the company who is capable of building and retaining relationship with customers.

- Consistently deliver excellent quality service to our customers to achieve total customer satisfaction.

Requirement:

- Has a fun, bubbly and open-minded attitude.

- Acquire good interpersonal and communication skills.

- Fluent in both Chinese and Cantonese is a must

- Min ‘A’ Level/ Diploma holder

- Min 1-2 years experiences.

- A pleasant voice, positive and good telephone manner as well as attentive listening and communication skills

- Availbility : Immediate