Our Ethos
Committed to Freshly-Made
Freshly made to us is thinking about you. All our cakes are baked fresh in our studio for your order, and all fillings and curds are made from the freshest, best ingredients. No preservatives are used in our cakes, and they are all made with pure ingredients butter, sugar, eggs and 100% fruits. You can be assured that over here our team cares about what you are getting.
Our Community is at the Heart of What we Do
To us, upholding the utmost quality and standard of our cakes from packaging to delivery as well as customer service is our priority. To ensure you are getting the best you deserve, our team continuously explores new techniques and intensively R & D to ensure you are constantly getting the best you deserve. We are always open to hear your feedback, and am committed to constantly improve for our community.
Inspired by Nature
In this busy world, we hope that our cakes can remind everyone to take a step back and enjoy Nature and what it has to offer. We hope our bakes, forever inspired by lush botanicals and whimsical colors, inspire you to wander more and dream a little bigger.
Job scope:
Provide the best customer in-store experience
Managing walk-in menu and display daily, creating EXCITEMENT in our product launches and cakes for our clients
Managing all client collections and deliveries of cakes
Sending out reminder emails to clients
Prepare and upkeep a clean and welcoming environment that aligns with the brand
Provide a seamless experience for all clients by ensuring all requirements (candles, colours, cake design, message piping) are all accurately prepared and ready for clients.
Manage deliveries and arrangement of delivery schedules, including assisting of delivery man should any incidents occur
Work closely with Customer Care Executive and Manager to handle client enquiries via various channels efficiently: Email, Phone call, Walk-ins, Appointments
Work closely with Customer Care Executive and Kitchen for quoting of and conceptualising of cake designs for clients
- Work closely with Customer Care Executive to listen to and rectify customer feedback and complaints
Procurement of flowers, icing prints, and any other items required cross departments
Work with the Store Manager to drive store sales performance
Other duties when necessary
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Zee & Elle - Designation:
Customer Experience Intern - Profession:
Food Services / F&B - Industry:
Food Services / F&B - Location:
Geylang