Zee & Elle is a boutique cake shop truly grounded in fulfilling people's visions of how they want their special days to be celebrated. In our passion to serve others, we know with absolute clarity that in each and every process, it’s always about you.
Zee & Elle is for the dreamers and wanderlusters, those who dare to dream while welcoming ideas that are as creative as they are innovative. We believe in minimalism and originality away from the noise and crowd. Someone who buys from Zee & Elle is bold and adventurous, unafraid of wandering out of their comfort zone and doing so alone. He/she lives independent of people’s opinions, and away from the noise and clutter of today’s society.
To us, upholding the utmost quality and standard of the product from packaging to delivery as well as customer service is our priority, including stringent checks on the color and straightness of the cake. Our designs are detail-oriented and well thought of. Our community is at the heart of all that we do. To ensure you are getting the best you deserve, our team continuously explores new techniques and intensively R & D new flavours to ensure you're constantly getting the best you deserve.
We hope our bakes, forever inspired by lush botanicals and whimsical colors, inspire you to wander more and dream a little bigger.
Job scope:
- Provide the best customer in-store experience
- Managing walk-in menu and display daily, creating EXCITEMENT in our product launches and cakes for our clients
- Managing all client collections and deliveries of cakes
- Sending out reminder emails to clients
- Prepare and upkeep a clean and welcoming environment that aligns with the brand
- Provide a seamless experience for all clients by ensuring all requirements (candles, colours, cake design, message piping) are all accurately prepared and ready for clients.
- Manage deliveries and arrangement of delivery schedules, including assisting of delivery man should any incidents occur
- Work closely with Customer Care Executive and Manager to handle client enquiries via various channels efficiently: Email, Phone call, Walk-ins, Appointments
- Work closely with Customer Care Executive and Kitchen for quoting of and conceptualising of cake designs for clients
- Work closely with Customer Care Executive to listen to and rectify customer feedback and complaints
- Procurement of flowers, icing prints, and any other items required cross departments
- Work with the Store Manager to drive store sales performance
- Other duties when necessary
- Working hours:
- Mondays off
- Tue-Sat: 8.30AM-5.15PM
- Sun: 8.30AM-2.30PM
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- Company:
Zee & Elle - Designation:
Customer Experience Intern - Profession:
Food Services / F&B - Industry:
Food Services / F&B - Location:
Geylang